The following provisions establish the general terms of sale of the products offered on the site,, by the company LABORATOIRE ARGILETZ SA represented by its Director-General, Mrs Nadia Kotchenko-Heitz.

Information about LABORATOIRE   ARGILETZ:

Address: 14 Echampeu Road -77   440 LIZY SUR OURCQ – France.
Social capital:   480,000 euros
VAT number: FR 2831 894 7322
Registration in France at the RCS de Meaux under the number B 318   947   322.
Phone: ’33 (0)1 60 61 20 88

Site hosted by the company: OVH

2 Kellermann Street
59,100 Roubaix

Article 1 – OBJECT

These General Terms of Sale define the terms of online sales of ARGILETZ S.A. PRODUCTS.) To simplify the understanding of these conditions, it is agreed that the User and LABORATOIRE ARGILETZ S.A will be referred to as the “Parties” and individually referred to as “Part,” and that the user who has validated an order will then be referred to as “Buyer.” The User’s rights and obligations necessarily apply to the Buyer. The order developed by the User will not be deemed valid until the user has consulted and accepted the present terms and conditions of sale without any reservation, but this acceptance is conditional on a handwritten signature on the part of the User. In accordance with the provisions of the articles: 1125 and following of the Civil Code and following and following of the Civil Code , it is recalled that the validation of the purchase order as specified in Article 3.3. is an electronic signature between the Parties that has the same value as a handwritten signature. These conditions apply to the exclusion of any other document.

Article 2 – ORDER

All products on offer are intended only for sale to individuals. Any company, association, for-profit or non-profit organization should contact the company LABORATOIRE ARGILETZ via the email to inquire about the conditions of sale reserved for professionals.

When the Buyer confirms his order by clicking on the buttons   “I validate my   order” and   “I have read the terms and conditions of sale and I accept them without   reservation” he declares that he accepts it and all of these General Terms of Sale fully and unreservedly. He has the option to print his purchase order.

Any order is worth accepting the price corresponding to the product ordered. Once the order has been made, the Buyer has the opportunity to verify the product (s) ordered and the total price of his order on the order confirmation addressed to him. This order confirmation is worth accepting the order and validating the transaction.

The Buyer accepts that the order registration systems are worth proof of the purchase and its date.

ARGILETZ undertakes to honor online orders only within the limits of available stocks. In the absence of availability, ARGILETZ undertakes to inform the Buyer by email or phone as soon as possible. ARGILETZ will then automatically cancel the order. The Buyer will be refunded within thirty (30) days from the date of receipt of the email stipulating the cancellation.

The buyer does not repackage any purchased product.

Article 3 – PRICE

Prices are listed on this Site in Euros all taxes included, at the VAT rate applicable on the day of the order and are likely to vary during the year, without notice.

For deliveries outside France, the provisions of the general VAT tax code apply.

In the event of an order to be delivered outside the European Union, the entire import customs procedure (following the export), as well as the amount of customs duties will be borne by the buyer and under his responsibility.

Product prices do not include shipping costs. These fees will be known to the user at the time the order is validated.

Promotional offers are only valid within the double validity of the offer concerned and the stocks available.

An invoice will be issued to each order.


The Buyer assures ARGILETZ that he has the necessary authorizations and funds to use the payment method he has chosen for his Order, when registering the Order. The order will be considered final after confirmation of the agreement of the bank payment centres.

In case of non-payment, ARGILETZ will automatically cancel the order.

Payment is made online, by credit card or by Paypal, cash to order.

By making an immediate payment by bank card or Paypal, the User will then be automatically switched to the monetic server of the secure payment platform (P@iement CIC or Paypal). This platform is secured by S.S.L. (Secure Socket Layer) encryption in order to protect all data related to the means of payment, and that at no time will the Buyer’s banking data pass through the ARGILETZ computer system.

Article 5 – SHIPPING

The delivery of parcels is provided by Mondial Relay in relay points (France) and domicile in some countries, and by the Post Office in COLISSIMO for any parcels less than 30kg in France and the European Union and 20kg for the rest of the world. Once your order is prepared and shipped, it is delivered Mondial Relay or COLISSIMO followed in about 2-3 working days (France) and 4-5 working days (Outside France).

In case of an order with a weight greater than the support of the Post Office, please send us your request by   email:

The delivery address should not be a post office box. If this were the case, the order could not be taken into account.

Deliveries abroad are made in the   “unpaid   duties” (DAP) mode at the destination indicated in the order, with the buyer paying for all customs formalities and their costs.

Shipping costs (for metropolitan France only) are offered from 35 euros of order (or reduced for large orders).


The preparation time for the order is in principle 7 days from the confirmation of the order. The payment must be validated by our banking systems before the order is departed. Orders are delivered to the Post Office once a week, on Thursdays, with exceptions. Any orders that have been paid after 12:00 p.m. on Thursday will be shipped the following week.


Normally, the Buyer has a legal period of fourteen (14) free days from the receipt of the Products to exercise his right of withdrawal. However, in this period of health crisis, the legal period of return increases exceptionally to thirty (30) free days.

Return   terms:

1/Before any return, within 30 days of receipt, the Buyer must send an email to the following   address: to request a return number. The Buyer must specify in his return request, his contact details (name, address, customer number) the number of the order, the item (s) that he wishes to return with their reference indicating the reason for the return.

2/ The cost of returning the order (total or partial) is the responsibility of the Buyer.

3/ The right of withdrawal can only be exercised for complete products, in their original condition and packaging accompanied by a copy of the purchase invoice. Incomplete, damaged, soiled, damaged or outside of their original packaging will not be taken back.

Items that have been requested for return must be shipped to the address below within 30 days of the return number being   communicated:


4/ ARGILETZ will refund payments received from the Customer within a maximum   of:

– Fourteen (14) days from the day ARGILETZ received the products returned by the Buyer, in the case of an order paid by card or bank transfer.

– Thirty (30) days from the day ARGILETZ received the products returned by the Buyer, in the case of an order paid by cheque.

The refund will be made by bank transfer only.

Article 8 – CLAIMS

The customer is required to check the condition of the packaging and the quantity of products delivered.
Any claims relating to the delivery of products must be notified by the customer within 72 hours of receiving them by sending:

– Either a recommended letter with acknowledgement addressed to our Customer Service at:

LABORATOIRE ARGILETZ , 14 Echampeu Road -77   440 LIZY ON OURCQ – France

      – Either by email to the following   address:

In the event of a proven non-compliance of a product or all of the products delivered, ARGILETZ undertakes to exchange the non-compliant product or products at its own expense.


ARGILETZ strives to ensure the accuracy and updating of the information on the Site to the best of its ability, and that it reserves the right to modify, at any time and without notice. ARGILETZ disclaims any liability for damages resulting from a fraudulent intrusion by a third party that resulted in a change in the information contained on the Site.

Similarly, photographs and texts reproduced and illustrating the Products presented, in view of the digital presentation of products on the Internet, can induce a misperception by the Buyer of photography. As a result, the Buyer will be free to exercise his right of withdrawal within the aforementioned deadlines.

The use and navigation on the Site are the responsibility of the Buyer. ARGILETZ disclaims any liability and cannot be held responsible for any damage or virus that could affect the Buyer’s computer equipment or other equipment when accessing and using the Site or browsing the Site, downloading any content, data, texts, images or files from the Site.


The content and structure of the Site are protected by French and international intellectual property laws.

Any reproduction or representation, in whole or in part, of any content present on the Site (including any text, image, iconographic or photographic representation, mark or logo) for all purposes and on any medium is prohibited.

Failure to comply with this prohibition constitutes infringement that may incur civil and criminal liability of the infringer.

None of the provisions of these Terms of Sale can be construed as conferring on the Purchaser a license on any intellectual property right.


The processing of your personal data is detailed in the   “privacy   policy” section

Cookie   policy:

ARGILETZ is committed to respecting the privacy of users of its site and respecting the legal provisions in force.

During your visit to our site,     “cookies” are likely to be registered on the terminal used to visit the site (your computer, phone, tablet, etc.).

What is a   cookie?

A     “cookie” or   “text   file” is a file that can be saved, subject to your choices, in a dedicated space of your terminal’s hard drive, when you visit our site using your navigation software. A cookie allows its transmitter to identify the terminal in which it is registered, during the duration of the cookie’s validity or registration. Only the transmitter of a cookie is likely to read or change information contained in it.

Cookies issued on the site.

When you log in to our site, we may, subject to your choices, install various cookies in your device allowing us to recognize your browser for the duration of the cookie concerned.

The purpose of the cookies issued is: 

To establish statistics and volumes of attendance and use of the various elements that make up the Site (topics and content visited, routes), to enable ARGILETZ toimprove the interest and ergonomics of the services, as well as the visibility of published content.

 Allow or facilitate you to browse the Site, or provide you with the online communication services you request while browsing.

To memorize information about a form you filled out on the Site (registering or accessing your account)or products and services you have chosen on the Site.

Allow you access to reserved and personal spaces on the Site.

Cookies issued on our site by third parties

The Site may contain third-party computer applications, so you can share content or opinions about content on the site with others.

These cookies issued by third parties are also subject to third-party privacy policies.

How do you exercise your choices about cookies on the site?

You can change your cookie management settings at any time. Any changes to this setting may affect your internet browsing and conditions for accessing certain services that require the use of cookies.

In this case, we do not accept responsibility for the consequences of the malfunction of the Site and our services resulting from the inability of ARGILETZ to register or consult the cookies necessary for the site and its applications that you have refused or deleted.

Your choices expressed online

You can either accept or refuse cookies. This choice can be made at the configuration of your navigation software, so that cookies are stored in your device or rejected from your device, either systematically or depending on the transmitter.

The cookie   agreement:

The registration of a cookie in a terminal is essentially subject to the will of the Terminal user. This will can be expressed and modified at any time thanks to the choices offered by its internet navigation software.

If you have accepted cookie registration in your Terminal in your navigation software, cookies embedded in the pages and content you have viewed may be temporarily stored in a dedicated space in your Terminal. They will be readable only by their transmitter.

The refusal of cookies

If you refuse to register cookies in your Terminal, or if you delete those that are registered in your Terminal, you will no longer be able to benefit from certain features of the Site necessary to navigate certain spaces of the Site.

More information about cookies

For more information on cookies and their use, please visit the Website of the National Commission for Information Technology and Freedoms (CNIL) at:


Given the possible changes to the Site, ARGILETZ reserves the possibility to adapt and modify at any time the current General Terms of Sale.

As a result, ARGILETZ invites the Buyer to systematically consult the General Terms of Sale before any new orders. Those then in effect will apply to orders made from the date they are online.


These General Terms of Sale are subject to French law and are written in French Any difficulties that may arise on the occasion of their execution will, in the absence of an amicable solution, be subject exclusively to the French courts.